AllCare Premium Managed Services
Service SILVER GOLD PLATINUM Description
MONITORING SERVICES
365/24x7 Availability Monitoring & Alerting ✓ ✓ ✓ 24/7 system availability monitoring and alerting
Error & Event Log Monitoring ✓ ✓ ✓ Automated system health checks and event alerts
Drive Space Monitoring ✓ ✓ ✓ Storage capacity monitoring and alerts
Asset Inventory ✓ ✓ ✓ Asset tracking and system inventory
Application Monitoring ✓ ✓ ✓ Installed application monitoring and management
SECURITY SERVICES
24x7 Desktop/Server Monitoring & Alerting ✓ ✓ ✓ 24/7 security monitoring (SOC)
Microsoft Patch Management ✓ ✓ ✓ Patch & update management
Managed Endpoint Detection and Response ✓ ✓ ✓ Next-generation EDR with ransomware protection
24x7 Network Firewall Monitoring ✓ ✓ ✓ Firewall monitoring and intrusion detection
MAINTENANCE SERVICES
Remote Endpoint Administration ✓ ✓ ✓ Remote endpoint management and maintenance
User Account Administration ✓ ✓ ✓ User onboarding, terminations, and rights management
Printer Management ✓ ✓ ✓ Printer configuration and support
SUPPORT SERVICES
24x7 Alerts Monitoring ✓ ✓ ✓ 24/7 alert management and response
24x7 Remote Support Availability ✓ ✓ ✓ After-hours emergency support availability *subject to Emergency Upgrade Hours
ADVANCED SUPPORT SERVICES
Service Hours Included Annually - 6:00 AM to 6:00 PM 0 24 Unlimited Included hours for service calls (First Available Technician)
Additional Hours - 6:00 AM to 6:00 PM $150/hour $130/hour ✓ Overages and non-contract services inside 6:00 AM - 6:00 PM | Monday - Friday
Emergency - After Hours $250/hour $225/hour $200/hour For Emergency or After Hours Support 6:00PM to 6:00AM + Saturday and Sunday
Monthly Network Summary Reports ✓ ✓ Monthly IT performance and utilization reporting available
Quarterly Executive Report ✓ ✓ Quarterly Executive Summaries available
Annual Technology Plans ✓ ✓ Technology roadmap and lifecycle planning
Firewall/VPN/Router Management ✓ Network infrastructure management (firewall, VPN, router, switch, wireless)
IT Strategy & Business Alignment $2,500/month $2,500/month ✓ vCIO strategic guidance and IT planning *30 user minimum to be included for Premium tier
Asset Management ✓ Hardware and software lifecycle planning and management
ADD-ON SERVICES
Duo $5/user $5/user $5/user Desktop Level MFA - $5/User
Microsoft 365 $26.40/user $26.40/user $26.40/user Microsoft Email Licensing - Business Premium
Egnyte $33/user $33/user $33/user Cloud File Storage, Management and Editing Solution - IFS base price
Direct to Cloud Endpoint Backup $25/TB $25/TB $25/TB Managed Endpoint Backup (Windows Only)
Email Security Plus $3/user $3/user $3/user DMARC/DKIM and SPF configuration and Outbound protection