TotalDefense
Monitoring Services
- 365/24x7 Availability Monitoring & Alerting
- Error & Event log Monitoring
- Drive Space Monitoring
- Asset Inventory
- Application Monitoring
Security Services
- 24x7 Desktop/Server Monitoring & Alerting
- Microsoft Patch Management
- Managed Endpoint Detection and Response
- 24x7 Network Firewall Monitoring
Maintenance Services
- Remote Endpoint Administration
- User Account Administration
- Printer Management
Support Services
- 24x7 Alerts Monitoring
- 24x7 Remote Support Availability
Advanced Support Services
- Monthly Network Summary Reports
- Quarterly Executive Report
- Annual Technology Plans
- Firewall/VPN/Router Management
- IT Strategy & Business Alignment
*Optional $2500/month
- Asset Management
Labor Rates
- Annual Service Hours Included - 6:00 AM to 6:00 PM - 0 hours/Year
- Labor 6:00 AM to 6:00 PM $150/hour, Excluding Holidays
- Emergency Upgrade Hours - After Hours and Holidays - $250/hour
Starting Price
$50/Endpoint/Month
TotalDefense +
Monitoring Services
- 365/24x7 Availability Monitoring & Alerting
- Error & Event log Monitoring
- Drive Space Monitoring
- Asset Inventory
- Application Monitoring
Security Services
- 24x7 Desktop/Server Monitoring & Alerting
- Microsoft Patch Management
- Managed Endpoint Detection and Response
- 24x7 Network Firewall Monitoring
Maintenance Services
- Remote Endpoint Administration
- User Account Administration
- Printer Management
Support Services
- 24x7 Alerts Monitoring
- 24x7 Remote Support Availability
Advanced Support Services
- Monthly Network Summary Reports
- Quarterly Executive Report
- Annual Technology Plans
- Firewall/VPN/Router Management
- IT Strategy & Business Alignment
*Optional $2500/month
- Asset Management
Labor Rates
- Annual Service Hours Included - 6:00 AM to 6:00 PM - 24 Hours/Year
- Labor 6:00 AM to 6:00 PM $130/hour, Excluding Holidays
- Emergency Upgrade Hours - After Hours and Holidays - $225/hour
Starting Price
$80/Endpoint/Month
TotalDefense Premium
Monitoring Services
- 365/24x7 Availability Monitoring & Alerting
- Error & Event log Monitoring
- Drive Space Monitoring
- Asset Inventory
- Application Monitoring
Security Services
- 24x7 Desktop/Server Monitoring & Alerting
- Microsoft Patch Management
- Managed Endpoint Detection and Response
- 24x7 Network Firewall Monitoring
Maintenance Services
- Remote Endpoint Administration
- User Account Administration
- Printer Management
Support Services
- 24x7 Alerts Monitoring
- 24x7 Remote Support Availability
Advanced Support Services
- Monthly Network Summary Reports
- Quarterly Executive Report
- Annual Technology Plans
- Firewall/VPN/Router Management
- IT Strategy & Business Alignment - Minimum 30 User/Endpoints*
- Asset Management
Labor Rates
- Annual Service Hours Included - 6:00 AM to 6:00 PM - Unlimited - Excluding Holidays
- Emergency Upgrade Hours - After Hours and Holidays - $200/hour
Starting Price
$125/Endpoint/Month
Add-On Services, Priced per user/terabyte of storage
| Duo | $5/User | Desktop Level MFA |
| Microsoft 365 | $26.40/User | Microsoft Email Licensing - Business Premium |
| Egnyte | $33.00/User | Cloud File Storage, Management and Editing Solution - IFS base price |
| Direct to Cloud Endpoint Backup | $25.00 /TB | Managed Endpoint Backup (Windows Only) |
| Email Security Plus | $3.00/User | DMARC/DKIM and SPF configuration and Outbound protection |
| Plan | TotalDefense | TotalDefense + | TotalDefense Premium |
|---|---|---|---|
| Monitoring Services | Included | Included | Included |
| 365/24x7 Availability Monitoring & Alerting | ✅ | ✅ | ✅ |
| Error & Event log Monitoring | ✅ | ✅ | ✅ |
| Drive Space Monitoring | ✅ | ✅ | ✅ |
| Asset Inventory | ✅ | ❌ | ✅ |
| Application Monitoring | ✅ | ✅ | ✅ |
| Security Services | |||
| 24x7 Desktop/Server Monitoring & Alerting | ✅ | ✅ | ✅ |
| Microsoft Patch Management | ✅ | ✅ | ✅ |
| Managed Endpoint Detection and Response | ✅ | ✅ | ✅ |
| 24x7 Network Firewall Monitoring | ✅ | ✅ | ✅ |
| Maintenance Services | |||
| Remote Endpoint Administration | ✅ | ✅ | ✅ |
| User Account Administration | ✅ | ✅ | ✅ |
| Printer Management | ✅ | ✅ | ✅ |
| Support Services | |||
| 24x7 Alerts Monitoring | ✅ | ✅ | ✅ |
| 24x7 Remote Support Availability | ✅ | ✅ | ✅ |
